Shipping & Returns

Every piece ships from the studio in Málaga, tracked and insured. Here is exactly what to expect — and how a return works if you change your mind.

Shipping costs

• Paintings & works on paper — a single flat worldwide rate, shown at checkout. Shipped rolled in a protective tube, tracked and insured.
• Ceramics & framed pieces — because of their size and fragility, shipping is arranged individually after purchase. Checkout shows an estimate; we then confirm the exact cost with you and collect it separately through a secure Stripe link before dispatch. If you choose framing, the piece ships at €0 at checkout, and framing plus framed-shipping are quoted and paid afterwards.
• Prints & kits — calculated at checkout by destination. EU orders above the free-shipping threshold shown at checkout ship free.

Dispatch & delivery

Most orders leave the studio within 2 business days. In transit, as a guide (not a guarantee):

• EU — 2–5 business days
• UK — about a week
• US & rest of world — 1–2 weeks

Every parcel is tracked, and you receive the tracking link by email when it ships.

Customs & import taxes

Within the EU: there are no customs charges, and IVA is already included in the price you paid.

Outside the EU: your order ships DDU (delivered duty unpaid). Spanish IVA is not charged on export; instead, any import duty, import VAT or courier handling fee set by your own country is your responsibility and is payable on delivery. Original art is often duty-free, but rates vary by destination and are outside our control.

Damage or loss in transit

We pack expertly and insure every shipment. If your order arrives damaged, contact us within 48 hours with photographs; if it doesn’t arrive, tell us as soon as you can. We will make it right — a replacement (for prints), a repair, or a full refund.

Returns — your 14-day right of withdrawal

As a consumer, you may return your purchase within 14 days of delivery, for any reason.

1. Email us at hello@repkaarts.com within 14 days of receiving your order.
2. Send the item back in its original packaging, adequately protected and insured, in resaleable condition. Return shipping is your responsibility.
3. We refund the price and the original standard delivery cost within 14 days of receiving the item back (or your proof of return).

Exceptions: workshop places (see the cancellation policy in your booking) and items personalised to you, such as bespoke framing arranged after purchase. Full terms are in our Terms of Sale.